Frequently Asked  Questions

  1. Can I actually play with this putter or just display it?

  2. What is the maximum size of the engraving area?
  3. Can you engrave a 4-color logo?
  4. What is the minimum order size?
  5. Can you ship within 24 hours?
  6. Can I write anything I want for the engraving?
  7. Can you make the putter any length I want?
  8. When does the clock start for determining delivery?
  9. Can I fax or mail or telephone my order to you?
  10. What is Angus MacKay's return policy?
  11. What is Angus MacKay's warranty?
  12. Can I engrave both the front AND back of the shaft?
  13. Can I mix 2 different typestyles on the same engraving?
  14. What amount of logo detail will show up on the hickory shaft?
  15. How will my putter(s) be packaged?
  16. How long will you keep my logo on file?
  17. How can I be sure you received my order?
  18. Can I get a plain putter with no engraving?
  19. What if I HAVE to have it in 48 hours?
  20. What is the best way to send my logo to you?
  21. What if my engraving looks like it will be longer than 11 inches?
  22. Can I cancel my order?
  23. Can I send a check or money order instead of using a credit card?
  24. Can you engrave the side of the shaft instead of the front?
  25. Is a hickory putter more fragile than a modern one?

Can I actually play with this putter or just display it?

Sure you can take it to the course! We would prefer that you protect the wood and the engraved area from marring by using a separate tube lined with plush felt or cloth, though. 

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What is the maximum size of the engraving area?

Maximum length is 11 inches.
Maximum height is 3/8 inch.
We suggest a maximum of 50 total characters & spaces.

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Can you engrave a 4-color logo?

We can use your 4-color logo to create black & white art, but lasers only burn in 1 color: black. If you have crisp, clear B&W art we prefer that.

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What is the minimum order size?

That's an easy ONE! ............1 putter!
You do save, however, if you are buying 3 or more. And discounts are HUGE if you need bunches for an outing or planned giveaway!.

 

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Can you ship within 24 hours?

Yes!

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Can I write anything I want for the engraving?

Angus is pretty liberal-minded, but won't permit any profanity engraved on his putters. See our "Wall of Fame" for engraving ideas!

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Can you make the putter any length I want?

Almost! We can make them as short as 22 inches (baby announcement or present) or as long as 37". Standard length for our putters is 34".......hickory shafts longer than 35" tend to be "whippy" compared to steel-shafted clubs.

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When does the clock start for determining delivery?

On credit card orders it starts as soon as we have your order processed and receive bank authorization. Orders paid for by postal money orders start immediately, and orders paid by check begin upon check clearance (usually less than 10 days). 

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Can I fax or mail or telephone my order to you?

Absolutely! If you're faxing or mailing, print out the order form from your computer and fill it in. See "Contact Information" for fax# or mailing address. If you're phoning it in, please call us between M-F 8AM to 5PM EST.
You can reach us Toll-Free at 888.774.0991

 

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What is Angus MacKay's return policy?

Virtually all of our putters are custom-made, with shaft engraving, putter length, grip selection or head selection. A putter is constructed only when the customer orders one; putters are not "inventoried" in a finished state. Once a putter has been constructed, it is uniquely yours and yours alone. We DO stand behind the quality of both materials and our workmanship for your lifetime, and will repair or replace your putter at our option if there is any defect due to either of those. If your putter shows any sign of accident or abuse, we will repair or replace at your expense. Please remember that the main part of this putter is not a modern composite, but a product of nature and will not take abuse like a modern material. 

Hickory, over time, will "crook" or bend. This is a natural occurrence and only adds authenticity to its antique effect. If we question the spelling or wording for the engraving, we will make our best attempt to contact you before engraving. 

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What is Angus MacKay's warranty?

For materials and workmanship: your lifetime. For accident or abuse: see above.

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Can I engrave both the front AND back of the shaft?

Sure! Send us an e-mail at the same time you send us the order and indicate which engraving is front and which is back. There will be an additional $18 charge. (Multiple units done the same are treated differently: call us.)

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Can I mix 2 different typestyles on the same engraving?

Sure! The standard order form, however, can't accommodate it. Please attach a note in the area designated on the order form and tell us exactly what you want.

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What amount of logo detail will show up on the hickory shaft?

Generally speaking, the bolder, the better. Tiny detail will end up competing with the natural woodgrain of the hickory. The illustration below, at 3/8" high, is about the maximum extent of a laser's capabilities on a curved hickory shaft.

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How will my putter(s) be packaged?

Single putter orders are sent in individual rectangular boxes, and will include a card showing you as the giver of the gift. The card will also show care instructions and warranty.  Multiple unit orders are shipped bulk in rectangular boxes of varying size. 
Click HERE to see a copy of the warranty/care/gift card.

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How long will you keep my logo on file?

2 Years from the date of your most recent order.

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How can I be sure you received my order?

You will receive an e-mail within 24 hours from the time you placed your order.

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Can I get a plain putter with no engraving?

Sure!  

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What if I HAVE to have it in 48 hours?

Call Us! We'll make it happen!

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What is the best way to send my logo to you?

There are several ways, but they all have one thing in common: the better the art that you send us, the better it will look on your club.

Hard copy. Crisp, clean black & white or color art. No smudges, creases, wrinkles, paper clips, scotch tape or staples. Put a piece of heavy cardboard behind it and mail it to us as fast as you can. 

Digital art. If you have digital art, please convert it to either Bitmap (.btm), Tiff (.tif), Jpeg (.jpg) or GIF (.gif) and send it to us an an attachment on an e-mail.

Fax it.  This is the least desirable, as the resolution on a fax machine is relatively poor. Use this ONLY for bold logos with very little detail. Try to enlarge it to the maximum size on an 8-1/2x11 sheet before faxing. No guarantees on this method.

For more information click HERE
     

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What if my engraving looks like it will be longer than 11 inches?

We'll reduce it proportionately to fit. If it looks like a problem, however, we'll call you or FAX you to show you what it will look like (fax #'s ARE important!).

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Can I cancel my order?

Nope.

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Can I send a check or money order instead of using a credit card?

Sure! On checks, however, the order won't begin processing until the check clears (usually 10 days or less).

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Can you engrave the side of the shaft instead of the front?

Yes. In the area for "Special Instructions" on the order form, tell us on which side it's to be as you're actually putting and looking down at the ball. 

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Is a hickory putter more fragile than a modern one? 

YES. Hickory will splinter over your knee instead of bend. Also, the area where the shaft joins the head is weaker than a steel or graphite shaft connection. Protect it like you would any normal one-of-a-kind heirloom.

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Copyright 2000  Angus MacKay Clubmakers, Ltd.
 All rights reserved.
Revised: December 05, 2007 .

angusmackay.com is your premiere source for engraved hickory putters.
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